Implementations Program Manager

Sydney, New South Wales, Australia · Support & Implementations

Description

To compliment our rapid growth, Employment Hero is looking for an Implementations Program Manager. You will possess a proven track record of successful implementations with software, SaaS or enterprise systems, as well as experience in developing and leading a team of Implementation Project Managers. You take pride in your hands-on experience leading projects; but also understand the process, tools, and organisational dynamics required to continuously improve our services to clients.

As Program Manager for Implementations, and a critical member of the client services leadership team, your primary mission will be to monitor the delivery of projects in play and improve the process and tools required to continuously improve quality and predictability of delivery. You will interact closely with the client services leadership team, and product teams, to help develop the support structure to enable PMs to deliver integrated solutions to our customers. You will leverage your strong communication and relationship building skills to enable the diverse PM community to succeed across a wide variety of projects, and to build PM community cohesion and collaboration. Your demonstrated experience as a hands-on project manager will allow you to balance the practical with the theoretical aspects of the PMO. Additionally, as part of your charter you may need to roll up your sleeves and contribute to customer engagement. Your love for multi-tasking will prove useful as you will be responsible for managing PMO initiatives and day-to-day operational responsibilities depending on priority.


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